If you know me well, this blog post might seem strange. I have always been a proponent of quantitative methods and big data. Despite this, in April 2014, I run a survey that got filled in by 1,500 people. One part of the survey analysis will be presented at ICSE 2015 this year, while we submitted the second part to FSE 2015 (still twiddling our thumbs about the results). In wake of the ICSE 2015 publication, many colleagues asked me how I managed to get so many responses.

Here is how I did it.

  • Target an audience: The broader the audience, the more general the survey will be and therefore the less deep insights you will get. With qualitative research, it usually pays off to go deep rather than broad. So, it is preferable to target an audience. What worked for me was that I preselected my audience. Using the GHTorrent database, I queried it for the types of projects that I wanted to examine. For many problems in software engineering at least, Github is a very good source of massive amounts of potential respondents provided one targets the appropriate ones.

  • Make it lean: No one has time to spend on someone else’s problem. So when asking for help (this is what a survey is about), make sure that the helping party’s time is time well spent. Limit the number of questions to the absolute minimum. Put all questions in one page. Make non essential questions optional. Limit free-text questions. Configure the size of free-text question boxes to guide the expected input size (2-3 lines should be enough). Give a realistic estimate on how much time you expect the survey taker to spend in the invitation email.

  • Personalize the invitation: No matter how honest the sender’s intentions are, it is usually not nice to receive generic email. What I did was to include details such as the project’s name, the correspondent’s name and links to my past work, just to assure people that I am not a robot.

  • Give something back: Even if you only ask 10 mins of someone’s time, it is nice to offer something in return. Since my survey was about pull requests, I created a customized report of how pull requests work for the Github repository. I believe this made a huge difference in the completion rate of my survey: while the pilot was filled in by 8% of the people I sent emails to, the actual survey completion rate was > 20%!

  • Be responsive: After I ‘ve sent the initial invitations (all 3,500 of them :-)) my mailbox got flooded by emails. This is something I did not expect, but many people asked for clarifications, while others congratulated or complained about the spamming. In any case, you need to act accordingly as fast as possible, otherwise you will loose your “clients”. In my case, I answered 160 emails the first day; I estimate that around 100 responses lead to answers.

  • Automate processing of results Getting lots of responses is one thing; processing them is another. In surveys, we typically have three types of questions: i) Multiple (or single) choice, ii) Likert scale and iii) Open ended. Multiple choice and Likert scale questions are easier to process en masse. Open ended questions need to be coded first; then they can also be processed statistically. Processing usually involves filtering, correlating and plotting. For all those purposes a scripting language, such as R or Python, with support for datasets and plotting can be very handy; Excel or other GUI packages are definitely not handy. Imagine that the last day before a deadline you find a small error that affects all your plots and parts of the statistics. With a scripting language, you just rerun the scripts. With a GUI tool, you need to go through lots of painful point and clicking. You can find R code to process a CSV file with survey responses in the GitHub repository: gousiosg/pullreqs-integrators

  • Offer an option to be notified about the results: Finally, you should notify your respondents (the ones that want to be notified) about your results, when they are available. While it is nice to send the paper itself, it is nicer for busy people to read a blog post with the major findings. The benefit is mutual: developers learn about exiting results while our research is getting spread. My blog post about the results of the ICSE 2015 paper is by far the most read one in my blog (around 8k views now). I really doubt that that many people read my paper.

Designing and running the survey was a great learning experience for me. First, I understood the power of qualitative research: using the appropriate questions, one can get tons of insight in very little time. Second, big data has its limitations: while is relatively straightforward to quantitively analyze mechanised processes (which have finite states), it is much more difficult to get deep insights when people are involved, as people can act unpredictably and have initiative. Third, I realised that despite my fears which were certainly founded in my ignorance, it is actually possible (and sometimes preferable) to turn qualitative research into quantitative research.

Given the opportunity, I would like to thank the 1,500 developers that replied to my survey. The combined effort, assuming that it took 10 minutes to fill the survey in, amounts to 30 working days worth of time given out for free. If I were to do the survey the traditional way, i.e. sending actual copies to companies, going door to door to ask people to fill it in etc, it would have taken me more than a year.


02 April 2015